Privacy Policy

Introduction

Flowence Media ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit flowence-media.com or engage our services.

Information We Collect

We collect information you provide directly to us, including:

• Name and contact details (email, phone number)
• Business information (store name, website URL)
• Booking and scheduling preferences
• Communication records and correspondence
• Payment information (processed securely by third-party providers)

We also automatically collect certain information when you visit our website, including IP address, browser type, pages visited, and time spent on pages.

How We Use Your Information

We use the information we collect to:

• Schedule and conduct strategy calls and onboarding
• Deliver and improve our advertising and marketing services
• Send service-related communications and updates
• Process payments and manage billing
• Respond to your questions and support requests
• Analyze website performance and improve user experience
• Comply with legal obligations

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. These include:

• Essential cookies required for the site to function properly
• Analytics cookies (e.g. Google Analytics) to understand how visitors use our site
• Marketing pixels that may track conversions from our ad campaigns

You can control cookie settings through your browser preferences. Disabling certain cookies may affect site functionality.

Third-Party Services

We work with trusted third-party services to operate our business. These may include:

• Formspree — for processing contact and booking form submissions
• Meta, Google, TikTok — advertising platforms used to run client campaigns
• Stripe or similar — for secure payment processing
• Google Analytics — for website analytics

Each of these services has their own privacy policy. We encourage you to review them. We only share the minimum data necessary with these providers.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Client records are kept for up to 5 years after the end of the engagement
• Booking inquiry data is kept for 12 months
• Website analytics data is retained for 26 months

You may request deletion of your data at any time by contacting us at info@flowence-media.com.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. This includes encrypted connections (HTTPS), access controls, and regular security reviews.

While we take data security seriously, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data
• The right to opt out of marketing communications at any time
• The right to data portability where applicable

To exercise any of these rights, contact us at info@flowence-media.com.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of significant changes by posting a notice on our website or via email. The "Last updated" date at the top of this page indicates when the policy was last revised.